Shipping policy
Shipping Policy
Last updated: June 4, 2026
Thank you for shopping with IxoTech Technologies. This Shipping Policy explains how shipping, delivery coordination, carrier selection, shipping costs and related responsibilities are handled for orders placed through IxoTech Technologies.
By placing an order with IxoTech Technologies, you acknowledge that you have read, understood and agreed to this Shipping Policy.
- Contact Us Before Placing an Order
Before placing an order, customers must contact IxoTech Technologies by email at:
ixotech@ixotechtechnologies.com
This step is required to confirm product availability, product details, shipping options, estimated delivery times, shipping costs and the customer’s preferred transportation method before the purchase is completed.
Technology products may vary in size, weight, value, packaging requirements, destination, shipping conditions and carrier availability. For this reason, customers are responsible for contacting IxoTech Technologies before purchasing so shipping can be reviewed and coordinated properly.
Customers may contact us before placing an order to request:
Product availability confirmation.
Shipping coordination.
Preferred carrier or transport company options.
Estimated shipping cost.
Estimated delivery time.
Special handling information.
Insurance options, when available.
A personalized quote.
Final order and delivery details before payment.
If a customer places an order without contacting IxoTech Technologies first, the customer accepts the shipping information available on the website and assumes responsibility for the delivery details provided during checkout.
Response times may vary depending on business hours, carrier availability, supplier confirmation, weekends, holidays, time zone differences or the complexity of the request.
- Shipping Carriers and Transport Companies
IxoTech Technologies may work with commonly used shipping carriers, couriers, logistics providers and transport companies to coordinate product deliveries.
Customers may contact us before purchasing to request a preferred carrier or transport company. When possible, IxoTech Technologies will do its best to coordinate shipping through the customer’s preferred transportation option.
However, carrier availability may depend on:
Product size.
Product weight.
Product value.
Destination.
Carrier coverage area.
Service availability.
Shipping restrictions.
Packaging requirements.
Insurance options.
Local, national or international transportation conditions.
If the customer’s preferred transport company is not available or suitable for the order, IxoTech Technologies may suggest an alternative carrier or delivery method.
- Shipping Costs
Shipping costs are determined by the transport company, courier, carrier, logistics provider or delivery service used for the order.
IxoTech Technologies does not add an extra charge or markup to the shipping cost unless specifically stated in writing.
The customer is responsible for paying the shipping cost charged by the transport company, courier, carrier or logistics provider.
Shipping costs may vary depending on:
Product size.
Product weight.
Shipping destination.
Carrier rates.
Delivery speed.
Packaging requirements.
Insurance options.
Product value.
Local, national or international transportation conditions.
Shipping costs may be calculated before purchase, after customer consultation or during order coordination, depending on the product and selected shipping method.
If the customer requests a specific carrier, special delivery service, insurance, priority shipping or special packaging, additional charges may apply based on the carrier’s rates.
- Shipping Quotes
Customers may request a shipping quote before placing an order by emailing us at:
ixotech@ixotechtechnologies.com
A shipping quote may include estimated shipping cost, carrier options, delivery time estimates, packaging considerations and any available insurance options.
Shipping quotes are estimates and may change due to carrier rate changes, product availability, packaging needs, destination changes, address corrections, insurance options or carrier restrictions.
A shipping quote does not guarantee the final shipping cost unless confirmed in writing by IxoTech Technologies.
- Order Processing and Shipping Preparation
Order processing begins only after payment is confirmed and the order is accepted by IxoTech Technologies.
Processing times may vary depending on:
Product availability.
Supplier confirmation.
Payment verification.
Product inspection.
Packaging requirements.
Carrier pickup availability.
Customer response time.
Shipping coordination needs.
Technology products may require additional packaging, inspection, verification or handling before shipment.
IxoTech Technologies makes reasonable efforts to prepare and coordinate shipments as quickly as possible, but processing times are not guaranteed.
- Delivery Times
Delivery times are estimates only and are not guaranteed.
Estimated delivery times may depend on:
Carrier schedules.
Transport company availability.
Destination.
Weather conditions.
Holidays.
Customs processing, when applicable.
Supplier delays.
Carrier delays.
Incorrect or incomplete customer information.
Events outside our control.
IxoTech Technologies is not responsible for delays caused by shipping carriers, transport companies, couriers, customs, logistics providers, suppliers, weather events, natural disasters, labor disruptions, holidays or other circumstances beyond our control.
- Tracking Information
When tracking information is available, IxoTech Technologies will provide it to the customer using the contact information provided at the time of purchase.
Customers are responsible for monitoring tracking updates and being available to receive the shipment.
If a package is delayed, marked as delivered, held at a carrier location or requires pickup, the customer should contact the carrier directly when necessary. IxoTech Technologies may assist with carrier communication when possible, but we do not control carrier operations.
- Customer Shipping Information
Customers are responsible for providing accurate, complete and current shipping information.
This includes:
Full name.
Complete delivery address.
Apartment, unit or suite number, if applicable.
City, state, province, region or postal code.
Phone number.
Email address.
Any delivery instructions needed.
IxoTech Technologies is not responsible for shipping delays, failed deliveries, returned packages, additional fees or lost shipments caused by incorrect, incomplete, outdated or inaccurate information provided by the customer.
If an address correction, re-delivery, return shipment or additional carrier service is required, the customer may be responsible for any extra charges imposed by the carrier.
- Risk of Loss and Carrier Responsibility
Once an order is transferred to the shipping carrier, courier, transport company or logistics provider, transportation is handled by that third-party carrier to the fullest extent permitted by applicable law.
IxoTech Technologies is not responsible for delays, damage, loss, theft, mishandling or additional charges caused by shipping carriers, couriers, transport companies, customs authorities or third-party logistics providers.
However, if an issue occurs during shipping, customers should contact us as soon as possible at:
ixotech@ixotechtechnologies.com
IxoTech Technologies will make reasonable efforts to assist with tracking, documentation, carrier communication or claim guidance when possible.
- Damaged Packages or Shipping Issues
If a product arrives damaged, the customer must contact IxoTech Technologies promptly at:
ixotech@ixotechtechnologies.com
Please include:
Order number.
Full name.
Email address used for the order.
Photos or videos of the damaged item.
Photos of the outer packaging.
Photos of any shipping labels.
A detailed description of the issue.
Any carrier report or delivery note, if available.
Customers should keep all original packaging, boxes, labels, accessories and packing materials until the issue has been reviewed.
Submitting a shipping damage report does not automatically guarantee a refund, replacement or return approval. Each case will be reviewed based on product condition, carrier responsibility, insurance coverage, supplier terms, available evidence and applicable law.
- Shipping Insurance
Shipping insurance may be available depending on the carrier, product value, destination and selected shipping method.
Customers may request information about insurance options before placing an order by contacting us at:
ixotech@ixotechtechnologies.com
If the customer declines available insurance or chooses a transport method that does not include coverage, IxoTech Technologies may not be responsible for losses, theft or damage during transit, except where required by applicable law.
- Local, National and International Shipping
Shipping availability may vary depending on the destination, carrier coverage, product type, product size, product value, customs restrictions and applicable laws.
For international shipments, the customer may be responsible for customs duties, import taxes, brokerage fees, tariffs, inspections, local delivery fees or other charges imposed by authorities or third parties.
These charges are not controlled by IxoTech Technologies and are not included in the product price unless expressly stated in writing.
Customers are responsible for understanding and complying with any import, customs, tax or local delivery requirements applicable to their destination.
- Failed Delivery, Refused Delivery or Returned Packages
If a package is refused, undeliverable, returned to sender, abandoned or not picked up by the customer, the customer may be responsible for any additional shipping, storage, return, re-delivery, carrier or administrative charges.
Refunds are not guaranteed for refused, abandoned, returned or failed deliveries, especially when the issue is caused by incorrect customer information, failure to coordinate delivery, refusal to pay carrier charges or failure to pick up the package.
Any solution will be reviewed on a case-by-case basis according to carrier terms, product condition, shipping costs and applicable law.
- Special Handling for Technology Products
Some technology products may require special handling, stronger packaging, additional protection, insurance, signature confirmation or specific shipping arrangements.
This may apply to products such as:
Desktops.
Workstations.
Servers.
Monitors.
Printers.
Laptops.
Components.
High-value electronics.
Fragile or heavy equipment.
Customers must contact IxoTech Technologies before purchasing if they have specific delivery, packaging, insurance or transport requirements.
- No Guaranteed Delivery Date
Any delivery date provided by IxoTech Technologies, a carrier or a transport company is an estimate only.
IxoTech Technologies does not guarantee delivery dates unless expressly confirmed in writing and supported by the selected carrier service.
IxoTech Technologies is not responsible for losses, missed deadlines, business interruption, lost opportunities or other damages caused by delivery delays.
- Shipping and Final Sale Policy
Shipping fees are generally non-refundable once the shipment has been processed, picked up, dispatched, charged by the carrier or delivered, except where required by applicable law.
Customers must contact IxoTech Technologies before placing an order to confirm shipping details, costs and delivery options.
Placing an order without prior shipping confirmation means the customer accepts the available shipping conditions and assumes responsibility for the delivery information provided.
- Contact Information
For shipping questions, carrier coordination, preferred transport requests, shipping quotes, tracking support, delivery issues or product delivery assistance, please contact us at:
Email: ixotech@ixotechtechnologies.com
Website: ixotechtechnologies.com
Customers are required to contact IxoTech Technologies before placing an order so we can coordinate the most suitable shipping method, confirm carrier options, explain shipping costs and provide a safer purchasing experience.