Privacy policy
Privacy Policy
Last updated: June 4, 2026
This Privacy Policy explains how IxoTech Technologies (“IxoTech Technologies,” “we,” “us,” “our,” or “the Store”) collects, uses, stores, shares and protects personal information from users, visitors and customers who access, browse, contact us, request a quote, place an order or use our services through:
ixotechtechnologies.com
IxoTech Technologies operates this online store to offer technology products, computer equipment, accessories, components, electronic devices and related services, including product information, business quotes, sales assistance, customer support, shipping coordination, warranty support and commercial communications.
Our store is powered by Shopify, which allows us to operate the website, manage products, process orders, handle payments, provide customer service and offer a secure shopping experience.
By accessing, browsing, creating an account, contacting us, requesting a quote, placing an order or using any of our services, you acknowledge that you have read and understood this Privacy Policy.
- Personal Information We Collect
We may collect personal information when you visit our store, create an account, place an order, request a quote, request support, contact us, participate in promotions, subscribe to communications or interact with our advertising.
The information we may collect includes the following:
1.1 Identification and Contact Information
We may collect:
First and last name.
Email address.
Phone number.
WhatsApp number.
Billing address.
Shipping address.
Country, city, state, province or region.
Any information necessary to complete a purchase, quote, delivery, customer support request or communication.
1.2 Purchase and Transaction Information
We may collect:
Products viewed.
Products added to cart.
Products purchased.
Order history.
Payment status.
Quote requests.
Business purchase requests.
Bulk order requests.
Cancellations, returns, exchanges, refund requests or warranty-related communications.
Purchase preferences.
Date, time and transaction details.
Information related to warranties, claims, customer inquiries or after-sale support.
1.3 Payment Information
Payments may be processed through Shopify, PayPal, banks, card processors, payment providers or other authorized third-party payment services.
We may receive information related to payment status, payment confirmation, payment method and transaction details. However, IxoTech Technologies does not directly store complete credit card or debit card numbers. Payment information is handled by secure third-party payment providers.
For Bank Transfer / Business Payment, we may process information necessary to verify payment, coordinate business purchases and confirm order details.
1.4 Account Information
If you create an account with our store, we may collect:
Username or associated email address.
Encrypted password or login credentials managed through the platform.
Account preferences.
Saved addresses.
Order history.
Communications related to your account.
You are responsible for keeping your account credentials confidential. We recommend that you do not share passwords, verification codes or access details with anyone.
1.5 Device and Technical Information
When you visit our website, we may automatically collect information such as:
IP address.
Device type.
Operating system.
Browser type and version.
Internet service provider.
Unique device identifiers.
Pages visited.
Time spent on the website.
Products viewed.
Traffic source.
Interactions with ads, buttons, forms and pages.
Approximate location based on IP address.
This information helps us improve website performance, analyze traffic, prevent fraud, protect the security of the Store and personalize the user experience.
1.6 Information Related to Technology Products and Support
Because IxoTech Technologies sells technology products, we may request additional information when necessary to respond to inquiries, provide product details, evaluate warranty issues, review claims or provide technical assistance, such as:
Product model.
SKU.
Serial number.
Photos of the product or packaging.
Screenshots related to errors or technical issues.
Description of the issue.
Purchase date.
Physical condition of the product.
Proof of purchase or warranty-related documents.
We recommend that customers do not send passwords, private keys, access codes, banking passwords, sensitive data stored on devices or unnecessary personal content. If such information is sent to us by mistake, we may delete it when it is no longer needed to handle the request.
- Pre-Purchase Communication and Product Information
Before placing an order, customers must contact IxoTech Technologies by email at:
ixotech@ixotechtechnologies.com
Customers may also contact us through WhatsApp:
WhatsApp / Primary Contact: +51 977 503 769
WhatsApp / Secondary Contact: +57 924 289 691
This step is required to confirm product availability, final pricing, technical specifications, compatibility, warranty coverage, shipping options, product condition when applicable and business payment details before completing an order.
Because technology products may vary in availability, configuration, condition, price, supplier terms, shipping options and delivery times, contacting us before purchase helps ensure that customers receive accurate and updated information before placing an order.
When you contact us before purchasing, we may collect and process the information you provide, including your name, email address, WhatsApp number, product of interest, SKU, quantity, budget, requested specifications, shipping location and any other details necessary to answer your inquiry, provide a quote, confirm availability or offer support.
If a customer places an order without contacting IxoTech Technologies first, the customer accepts the product information available on the website and assumes responsibility for the purchase decision, including product selection, model, configuration, compatibility and quantity.
- Final Sale and No-Refund Notice
IxoTech Technologies maintains a final sale and no-refund policy for confirmed purchases, except where required by applicable law.
All confirmed purchases are considered final once the order has been confirmed and payment has been completed, except where required by applicable law.
IxoTech Technologies does not offer refunds for reasons such as:
Change of mind.
Buyer’s remorse.
Accidental purchases.
Failure to contact IxoTech Technologies before placing an order.
Customer misunderstanding of product specifications after purchase.
Price changes after an order has been placed.
Choosing the wrong product, model, configuration or quantity.
Compatibility issues that were not confirmed before purchase.
Failure to review product details before purchase.
Products already processed, prepared, shipped, fulfilled, assigned to a supplier or delivered.
This section is provided for transparency and customer awareness. The collection and processing of personal information related to orders, cancellations, disputes, warranty claims or support requests will be handled according to this Privacy Policy and our other store policies, including our Refund and Return Policy and Terms of Service.
If there is an issue involving a damaged, incorrect or defective item, customers must contact us promptly at:
ixotech@ixotechtechnologies.com
We may request supporting information such as order number, photos, videos, product condition, packaging details, serial number, model number and a description of the issue in order to review the case and determine the appropriate solution, if any, in accordance with applicable law and store policies.
Nothing in this Privacy Policy limits any rights that may apply to you under applicable consumer protection laws.
- Sources of Personal Information
We may collect personal information from the following sources:
4.1 Directly From You
When you:
Place an order.
Create an account.
Complete forms.
Subscribe to emails.
Request support.
Request a business quote.
Contact us by email, WhatsApp, chat, social media or other channels.
Participate in promotions, surveys or campaigns.
Request product details, availability or a personalized offer before purchasing.
4.2 Automatically Through the Website
Through cookies, pixels, tags, analytics tools and similar technologies that help measure visits, improve user experience, provide website functionality and display relevant advertising.
4.3 From Service Providers
We may receive information from Shopify, payment processors, shipping companies, marketing tools, analytics platforms, customer service providers, Shopify apps and other third parties necessary to operate the Store.
4.4 From Business Partners and Advertising Platforms
We may receive limited information from platforms such as TikTok, Meta, Google, Shopify or other advertising, measurement, remarketing or analytics providers, in accordance with their own privacy policies.
- How We Use Your Personal Information
We use personal information to operate the Store, fulfill orders, respond to quote requests, improve services, communicate with you, prevent fraud and provide a secure shopping experience.
5.1 To Process Orders and Purchases
We use your information to:
Confirm orders.
Process payments.
Issue receipts or invoices.
Prepare shipments.
Manage deliveries.
Provide order updates.
Handle cancellations, exchanges, warranty matters or support requests.
Resolve issues related to purchases.
5.2 To Provide Pre-Purchase Assistance
We use your information to:
Answer product questions before purchase.
Confirm product availability.
Provide product details and specifications.
Offer compatibility guidance.
Provide shipping estimates.
Give personalized quotes or better prices when possible.
Recommend suitable technology products based on your request.
5.3 To Provide Business Quotes
We use your information to:
Review quote requests.
Confirm product requirements.
Confirm quantity, destination and business needs.
Coordinate shipping options.
Confirm warranty information.
Provide payment instructions when applicable.
Respond to business purchase or bulk order requests.
5.4 To Provide Customer Support
We use your information to:
Respond to inquiries.
Provide support.
Verify purchases.
Manage claims.
Resolve incidents.
Follow up on warranty-related matters.
Communicate by email, WhatsApp, phone, chat or other authorized channels.
5.5 To Improve the Store and Shopping Experience
We may use browsing and behavior data to:
Improve website design.
Optimize speed and security.
Recommend products.
Remember preferences.
Analyze popular products.
Improve descriptions, categories and content.
Detect technical errors.
5.6 For Marketing and Advertising
We may use your personal information to send promotional communications, offers, product launches, discounts, updates or technology product recommendations.
We may also use digital advertising tools to show ads on platforms such as:
TikTok.
Facebook.
Instagram.
Google.
YouTube.
Shopify.
Other advertising networks.
These tools may use cookies, pixels or similar technologies to measure results, create audiences, perform remarketing and display ads related to products you viewed, added to cart, requested information about or purchased.
You may unsubscribe from promotional emails using the unsubscribe link included in our messages. Even if you unsubscribe from marketing communications, we may still send non-promotional messages related to orders, payments, security, accounts, warranties, support or legal matters.
5.7 For Security and Fraud Prevention
We use personal and technical information to:
Detect suspicious payments.
Prevent fraud.
Protect accounts.
Verify identity when necessary.
Prevent unauthorized access.
Protect the security of the Store.
Investigate illegal, abusive, unsafe or malicious activity.
5.8 For Legal Compliance
We may use and retain information when necessary to:
Comply with applicable laws.
Respond to competent authorities.
Maintain accounting or business records.
Resolve disputes.
Defend legal rights.
Comply with tax, regulatory or contractual obligations.
- Cookies and Similar Technologies
Our website may use cookies, pixels, tags, identifiers and similar technologies to improve user experience, remember preferences, measure traffic, analyze behavior, provide store functionality and display relevant advertising.
Cookies may include:
6.1 Necessary Cookies
These are essential for the website to function properly. They allow features such as cart functionality, checkout, login, security and navigation.
6.2 Performance and Analytics Cookies
These help us understand how users interact with the Store, which pages they visit, how long they stay and which products generate more interest.
6.3 Advertising and Remarketing Cookies
These allow us to display personalized ads or measure advertising performance on platforms such as TikTok, Meta, Google or other advertising tools.
6.4 Cookie Management
You can configure your browser to block, delete or limit cookies. However, some store features may not work properly if necessary cookies are disabled.
Where applicable, we may also display consent or privacy preference tools on the website.
- How We Share Personal Information
We may share personal information with third parties only when necessary to operate the Store, fulfill orders, protect our services, perform permitted marketing, respond to customer inquiries or comply with legal obligations.
We may share information with:
7.1 Shopify
Our Store is hosted and managed through Shopify. Shopify may process personal information to enable website functionality, payments, orders, analytics, security and other store-related features.
7.2 Payment Providers
We share information necessary with payment processors to authorize, process, verify or refund transactions when applicable.
7.3 Shipping and Logistics Providers
We share information necessary to deliver products, such as name, address, phone number, email address and order details.
7.4 Technology Providers
We may share information with providers of hosting, storage, security, analytics, email, customer service, automation, Shopify apps and internal management tools.
7.5 Advertising and Marketing Platforms
We may share limited data or use tracking technologies with platforms such as TikTok, Meta, Google or others to measure campaigns, create audiences, display ads and improve commercial communications.
7.6 Suppliers, Manufacturers or Technical Support Partners
When needed to confirm product availability, manage warranty issues, review technical claims or resolve product-related concerns, we may share limited order or product information with suppliers, manufacturers, service centers or support partners.
7.7 Authorities or Legal Processes
We may disclose information if required by law, court order, competent authority, legal investigation, fraud prevention, rights protection or defense against claims.
7.8 Business Operations
If IxoTech Technologies participates in a merger, acquisition, reorganization, sale of assets, business transfer or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.
- Relationship With Shopify
IxoTech Technologies uses Shopify to operate the online store. Shopify may collect and process personal information related to access, browsing, purchases, payments, security and use of the Store.
Information you provide through our Store may be transmitted to Shopify and other providers involved in operating the platform. Some of these providers may be located in countries other than your own.
Shopify may also use information to improve its services, prevent fraud, provide e-commerce features and comply with its own legal obligations.
- Third-Party Links
Our website may contain links to third-party websites, platforms or services, including social media platforms, payment providers, shipping companies, manufacturers, marketplaces, advertising tools or other external websites.
IxoTech Technologies does not control the privacy, security or content practices of those third parties. We recommend reviewing their privacy policies before providing personal information on external websites.
The inclusion of third-party links does not imply endorsement, responsibility or guarantee regarding their practices, products, services or content.
- Information Security
We apply reasonable technical, administrative and organizational security measures to protect personal information against unauthorized access, loss, misuse, alteration or improper disclosure.
These measures may include:
Use of secure platforms such as Shopify.
Encryption in payment processes.
Restricted access to customer information.
Fraud prevention tools.
Digital security best practices.
Use of trusted service providers.
Monitoring of suspicious activity.
However, no system is completely secure. We cannot guarantee absolute security of information transmitted over the internet.
We recommend that users:
Do not share passwords.
Do not send banking information through insecure channels.
Verify that the website uses HTTPS.
Use strong passwords.
Avoid sending unnecessary access codes, credentials or sensitive information.
- Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including:
Processing orders.
Managing quote requests.
Maintaining purchase history.
Complying with legal, tax or accounting obligations.
Resolving disputes.
Managing warranties.
Preventing fraud.
Enforcing contracts.
Responding to customer requests.
When information is no longer necessary, we may delete it, anonymize it or retain it only when there is a legal obligation or legitimate reason to do so.
- Your Rights and Choices
Depending on your country, state, region or applicable law, you may have rights regarding your personal information, including:
12.1 Right to Access
You may request information about the personal data we hold about you.
12.2 Right to Correction
You may request correction of inaccurate, incomplete or outdated information.
12.3 Right to Deletion or Cancellation
You may request deletion or cancellation of your personal information where legally applicable.
12.4 Right to Object
You may object to the processing of your information for certain purposes, such as direct marketing, where permitted by law.
12.5 Right to Portability
You may request a copy of your data in a structured format, where applicable.
12.6 Right to Withdraw Consent
Where processing depends on your consent, you may withdraw that consent at any time. Withdrawal does not affect processing performed before the withdrawal.
12.7 Right to Limit Processing
In certain circumstances, you may request that we limit the use of your personal information.
To exercise these rights, you may contact us using the information provided in the “Contact” section.
We may request additional information to verify your identity before processing a request. We will respond within the time required by applicable law.
- Children’s Privacy
Our services are not intended for minors. We do not knowingly collect personal information from minors without authorization from their parents, guardians or legal representatives.
If you believe that a minor has provided us with personal information without proper authorization, you may contact us to request review or deletion of that information.
- Personalized Advertising and Opt-Out Choices
We may use personalized advertising or remarketing tools to show ads related to technology products that may interest you.
This may include advertising based on:
Products viewed.
Products added to cart.
Products purchased.
Pre-purchase inquiries.
Quote requests.
Campaign interactions.
Website activity.
Data provided by advertising platforms.
You may manage certain advertising preferences through the privacy settings of platforms such as Google, Meta, TikTok and your browser.
You may also unsubscribe from our promotional emails using the unsubscribe link included in each commercial message.
- International Data Transfers
Because we use global technology providers such as Shopify, Google, advertising platforms, payment processors, email providers, analytics tools and other service providers, your personal information may be transferred, stored or processed in countries other than your own.
When international transfers occur, we seek to use reasonable safeguards in accordance with applicable laws and the policies of our providers.
- Sensitive Information
We do not intentionally request sensitive information such as medical information, religious beliefs, political opinions, biometric data, sexual orientation, criminal history or other specially protected data, unless strictly necessary and permitted by law.
We recommend that you do not send sensitive information through forms, emails, WhatsApp, chats or support channels unless it is necessary to resolve a specific request.
- Warranty, Exchange and Technical Support Information
To manage warranties, exchanges, claims or technical support, we may request information related to the purchased product, including proof of purchase, photos, serial number, model, purchase date, description of issues and communications with our team.
This information will be used only to evaluate, manage and resolve your request, coordinate with suppliers, manufacturers, service centers, shipping providers or other platforms necessary to complete the process.
IxoTech Technologies will never ask for personal passwords, banking passwords, authentication codes, private information stored on your devices or unnecessary access to personal accounts.
- Commercial Communications
We may send communications related to:
Order confirmations.
Shipping status.
Billing.
Customer support.
Warranties.
Important updates.
Promotions.
Discounts.
Product launches.
Technology recommendations.
Personalized product offers requested by email.
Business quote follow-ups.
Communications strictly related to orders, security, support or legal matters may be sent even if you are not subscribed to marketing.
Promotional communications may be canceled at any time using the unsubscribe link included in emails or by contacting us directly.
- No Direct Sale of Customer Databases
IxoTech Technologies does not directly sell customer databases to third parties.
However, some laws may consider certain advertising practices, such as personalized advertising, tracking pixels or the sharing of identifiers with advertising platforms, as “selling,” “sharing” or “targeted advertising.” Where applicable, you may exercise your opt-out rights under applicable privacy laws.
- Accuracy of Information Provided
You represent that the information you provide when placing orders, creating accounts, contacting us or requesting pre-purchase information is truthful, updated and complete.
IxoTech Technologies is not responsible for delays, delivery errors, billing issues, failed communications, incorrect quotes or support limitations caused by inaccurate, outdated or incomplete information provided by the user.
- Complaints and Privacy Requests
Customers may contact IxoTech Technologies for privacy questions, data requests, complaints, product inquiries, order support, shipping coordination, warranty questions or policy questions at:
ixotech@ixotechtechnologies.com
WhatsApp / Primary Contact: +51 977 503 769
WhatsApp / Secondary Contact: +57 924 289 691
If a customer is located in a jurisdiction where a consumer complaints book, claims book, privacy complaint process or similar mechanism is legally required, IxoTech Technologies will handle customer complaints according to applicable legal obligations.
- Changes to This Privacy Policy
We may update this Privacy Policy when necessary to reflect changes in our practices, services, technologies, providers, legal requirements or store operations.
When we make important changes, we will update the “Last updated” date and, where appropriate, notify users through the website, email or other reasonable means.
Your continued use of our services after an updated Privacy Policy is posted means that you acknowledge the updated version.
- Contact
If you have questions about this Privacy Policy, want to exercise your rights, need product information before purchasing, want to request a personalized offer or need to contact IxoTech Technologies regarding the processing of your personal information, you may contact us at:
IxoTech Technologies
Email: ixotech@ixotechtechnologies.com
WhatsApp / Primary Contact: +51 977 503 769
WhatsApp / Secondary Contact: +57 924 289 691
Website: ixotechtechnologies.com
For privacy, order, product, support, pre-purchase and customer service inquiries, we recommend using our official domain email whenever possible.
- Final Statement
At IxoTech Technologies, we value customer trust. We are committed to handling personal information responsibly, securely and transparently.
We use personal information to operate our Store, improve our services, communicate with customers, provide product information, process orders, manage quotes, comply with legal obligations, protect our customers and offer a reliable shopping experience in technology products.