Refund policy

Refund and Return Policy

Last updated: July 8, 2026

Thank you for shopping with IxoTech Technologies.

Please read this Refund and Return Policy carefully before placing an order through our website. By placing an order with IxoTech Technologies, you acknowledge that you have read, understood and agreed to this policy.

Final Sale Policy

All confirmed purchases are final.

Due to the nature, value, supplier coordination, handling requirements, packaging requirements and shipping logistics involved with technology equipment, IxoTech Technologies does not accept returns, exchanges or refunds once an order has been confirmed and payment has been completed, except where required by applicable law.

IxoTech Technologies does not accept returns, exchanges or refunds for:

Change of mind.
Buyer’s remorse.
Accidental purchases.
Incorrect product selection by the customer.
Incorrect model, configuration or quantity selected by the customer.
Compatibility issues not confirmed before purchase.
Customer misunderstanding of product specifications after purchase.
Failure to contact IxoTech Technologies before placing an order.
Failure to review product details before purchase.
Price changes after an order has been placed.
Shipping delays caused by carriers, transport companies, suppliers, customs or third parties.
Products that have already been processed, prepared, shipped, fulfilled, assigned to a supplier or delivered.
Opened products.
Used products.
Installed products.
Activated products.
Products missing original packaging, accessories, labels, manuals, cables or components.
Products damaged after delivery.
Products returned without written authorization from IxoTech Technologies.
Completed international shipments.

Customers are strongly advised to contact IxoTech Technologies before placing any order to confirm product details, availability, specifications, compatibility, shipping options and final purchase conditions.

Contact Us Before Placing an Order

Before purchasing any product from IxoTech Technologies, customers must contact us by email at:

ixotech@ixotechtechnologies.com

This step is required to confirm product availability, final pricing, technical specifications, compatibility, warranty coverage, shipping options, product condition when applicable, and business payment details before completing an order.

Technology products may vary in specifications, condition, availability, compatibility, warranty coverage, supplier terms, shipping options and final pricing. For this reason, customers are responsible for contacting IxoTech Technologies before placing an order.

Customers may contact us before purchasing to confirm:

Detailed product information.
Product availability.
Technical specifications.
Compatibility.
Product condition, when applicable.
Estimated delivery information.
Shipping coordination details.
Warranty or support information.
A personalized quote.
Final order details before payment.

If a customer places an order without contacting IxoTech Technologies first, the customer accepts the product information available on the website and assumes responsibility for the purchase decision, including product selection, model, configuration, compatibility and quantity.

Quotes and Personalized Pricing

Customers may request a quote before placing an order by emailing us at:

ixotech@ixotechtechnologies.com

A quote may include product details, availability, estimated shipping information and pricing based on the requested item, specifications, quantity and current market conditions.

Any quote, personalized price or special offer provided by IxoTech Technologies is valid only for the period stated in writing. If no validity period is stated, the quote may change at any time due to product availability, supplier pricing, shipping conditions or market changes.

Receiving a quote does not guarantee product reservation unless IxoTech Technologies confirms it in writing.

Order Cancellations

Order cancellations may only be reviewed if the cancellation request is received before the order has been processed, prepared, shipped, fulfilled or assigned to a supplier.

Once an order has entered processing, cancellation is not guaranteed.

To request a cancellation review, customers must contact us immediately at:

ixotech@ixotechtechnologies.com

Please include your full name, order number, email address used for the purchase and the reason for the cancellation request.

If the order has already been processed, prepared, shipped, fulfilled, assigned to a supplier or delivered, cancellation will not be accepted, except where required by applicable law.

Damaged, Incorrect or Defective Items

If a product arrives damaged, incorrect or defective, the customer must contact IxoTech Technologies promptly at:

ixotech@ixotechtechnologies.com

Please include:

Order number.
Full name.
Email address used for the order.
Clear photos or videos of the product.
Photos of the outer packaging.
Photos of shipping labels.
A detailed description of the issue.
Any relevant serial number, model number or product label.

Each case will be reviewed individually. Submitting a claim does not automatically guarantee a refund, return, exchange, replacement or cancellation approval.

Depending on the issue, product condition, carrier documentation, supplier terms, manufacturer warranty, available evidence and applicable law, IxoTech Technologies may offer one or more of the following solutions when appropriate:

Technical support.
Manufacturer warranty guidance.
Supplier warranty assistance.
Repair guidance.
Replacement, only when available and approved.
Carrier claim assistance.
Another reasonable solution determined by IxoTech Technologies or required by applicable law.

A refund will only be considered if required by applicable law or expressly approved in writing by IxoTech Technologies after case review.

No Unauthorized Returns

Customers must not return any product without written authorization from IxoTech Technologies.

Unauthorized returns will not be accepted and may be refused.

If a return is legally required or expressly approved in writing by IxoTech Technologies, the product must be returned in the condition required by IxoTech Technologies, including original packaging, accessories, manuals, cables, labels and any included components, unless otherwise stated in writing.

Products that show signs of misuse, physical damage, alteration, missing parts, unauthorized repair, improper handling, missing accessories or missing original packaging may be rejected.

Customers are responsible for safely packaging any approved return.

Return shipping costs, customs duties, import taxes, brokerage fees, carrier fees and related charges may be the customer’s responsibility unless required otherwise by applicable law or confirmed in writing by IxoTech Technologies.

Shipping Costs

Shipping costs are determined by the transport company, shipping carrier, logistics provider, courier or delivery service used for the order.

The customer is responsible for paying the shipping cost charged by the transport company, carrier, courier or logistics provider.

Shipping costs may vary depending on:

Product size.
Product weight.
Destination.
Carrier rates.
Delivery speed.
Insurance options.
Packaging requirements.
Local, national or international transportation conditions.

Shipping fees are generally non-refundable once the shipment has been processed, picked up, dispatched, charged by the carrier or delivered, except where required by applicable law or confirmed in writing by IxoTech Technologies.

IxoTech Technologies is not responsible for delays, losses, damages or additional charges caused by shipping carriers, transport companies, customs, incorrect delivery information provided by the customer or third-party logistics providers. When possible, IxoTech Technologies may assist customers with tracking, documentation or carrier communication.

Customer Responsibility Before Purchase

Before placing an order, customers are responsible for reviewing all product information and contacting IxoTech Technologies with any questions.

Customers must confirm:

Product model.
Technical specifications.
Compatibility.
Product condition.
Availability.
Delivery options.
Warranty information.
Final price.
Shipping cost.
Quantity.
Any other details important to the purchase.

Placing an order means the customer accepts the information available on the website and agrees to this Refund and Return Policy.

Warranty and Support

Some products may include manufacturer warranty, supplier warranty, store support or limited warranty coverage depending on the product and availability.

Warranty coverage may vary by item, brand, supplier, condition, region and manufacturer terms.

Customers must contact IxoTech Technologies before purchasing if they need specific warranty information.

Warranty claims may require photos, videos, serial numbers, product inspection, supplier review, manufacturer review or other supporting documentation.

Warranty coverage does not automatically mean that a refund will be issued. Warranty cases may be handled through technical support, repair guidance, replacement when available, manufacturer support, supplier review or another applicable solution.

Non-Refundable Items and Charges

The following items, services and charges are generally non-refundable, except where required by applicable law:

Special orders.
Custom-configured products.
Products ordered from a supplier specifically for the customer.
Opened technology products.
Used technology products.
Installed technology products.
Activated technology products.
Digital products or licenses, when applicable.
Shipping costs.
Customs duties.
Import taxes.
Brokerage fees.
Carrier fees.
Insurance fees.
Payment processing fees, when applicable.
Special handling charges.
Products damaged due to misuse, improper installation, unauthorized repairs or customer negligence.
Products returned without written approval.
Products already processed, prepared, shipped, fulfilled or delivered.

Legal Rights

Nothing in this Refund and Return Policy limits any rights that may apply under applicable consumer protection laws.

IxoTech Technologies maintains a final sale, no-return and no-refund policy for confirmed purchases, except where a refund, replacement, repair, cancellation or other remedy is required by applicable law or expressly approved in writing by IxoTech Technologies.

If a legal obligation applies, IxoTech Technologies will review the case and comply with the corresponding legal requirements.

Contact Information

For pre-purchase questions, product details, quotes, cancellation review requests, support, warranty matters or approved return inquiries, please contact us at:

Email: ixotech@ixotechtechnologies.com
Website: ixotechtechnologies.com

IxoTech Technologies requires customers to contact us before making a purchase so we can help confirm product details, provide accurate information and offer a safer purchasing experience.