Política de envío

International Shipping & Duties Policy

Last updated: July 7, 2026

Thank you for shopping with IxoTech Technologies. This International Shipping & Duties Policy explains how shipping, delivery times, shipping costs, customs duties, import taxes and delivery responsibilities are handled for orders placed through ixotechtechnologies.com.

By placing an order with IxoTech Technologies, you acknowledge that you have read, understood and agreed to this policy.

International Shipping Availability

IxoTech Technologies ships technology products internationally to supported countries and regions available at checkout.

Shipping availability may vary depending on the destination country, product type, product size, product weight, product value, carrier availability, customs regulations and applicable restrictions.

If a product cannot be shipped to the selected destination, IxoTech Technologies will contact the customer before processing the order.

Shipping Rates and Delivery Times

Shipping rates are displayed at checkout before payment. The final shipping cost depends on the customer’s destination country, region, postal code and available shipping method.

Estimated delivery times may vary by country or region. Current estimated delivery times may include:

United States: 15 to 45 business days.
Mexico: 15 to 30 business days.
Europe and other international regions: 15 to 45 business days.

Delivery times are estimates only and are not guaranteed.

Shipping costs may vary depending on product size, product weight, destination, packaging requirements, insurance availability, carrier rates and order requirements.

Customs Duties, Import Taxes and Local Fees

International orders may be subject to customs duties, import taxes, brokerage fees, tariffs, inspections, local delivery fees or other charges required by the destination country.

These charges are not collected by IxoTech Technologies at checkout unless explicitly stated in a custom quote, invoice or written confirmation.

The customer is responsible for any import duties, customs fees, taxes, brokerage fees or local charges required by the destination country.

IxoTech Technologies is not responsible for delays, extra costs or delivery issues caused by customs authorities, import procedures, local regulations or destination-country requirements.

Business Orders, Bulk Orders and High-Value Shipments

For business purchases, bulk orders, servers, workstations, enterprise equipment, high-value electronics or special logistics requirements, IxoTech Technologies may require a custom quote before processing the order.

A custom quote may help confirm:

Product availability.
Final product details.
Shipping cost.
Estimated delivery time.
Insurance options.
Carrier availability.
Packaging requirements.
Customs documentation.
Payment method.
Final delivery conditions.

Customers may contact IxoTech Technologies before placing an order if they need a business quote, preferred carrier, shipping coordination, special handling or insurance options.

Order Processing

Order processing begins after payment is confirmed and the order is accepted by IxoTech Technologies.

Processing times may vary depending on product availability, payment verification, supplier confirmation, product inspection, packaging requirements, carrier pickup availability and customer response time.

Technology products may require additional packaging, inspection, verification or handling before shipment.

Shipping Carriers and Transport Companies

IxoTech Technologies may work with commonly used carriers, couriers, logistics providers and transport companies to coordinate local, national and international deliveries.

Carrier availability may depend on product size, product weight, destination, product value, service coverage, shipping restrictions, insurance options and local transportation conditions.

If a preferred carrier is requested by the customer, IxoTech Technologies will make reasonable efforts to coordinate shipping through that carrier when available.

Tracking Information

When tracking information is available, IxoTech Technologies will provide it to the customer using the contact information provided at checkout.

Customers are responsible for monitoring tracking updates and being available to receive the shipment.

If a package is delayed, held by the carrier, marked as delivered or requires pickup, the customer may need to contact the carrier directly. IxoTech Technologies may assist with carrier communication when possible, but we do not control carrier operations.

Customer Shipping Information

Customers are responsible for providing accurate, complete and current shipping information.

This includes full name, complete delivery address, apartment or suite number if applicable, city, state, province, region, postal code, country, phone number and email address.

IxoTech Technologies is not responsible for shipping delays, failed deliveries, returned packages, additional fees or lost shipments caused by incorrect, incomplete, outdated or inaccurate information provided by the customer.

If an address correction, re-delivery, return shipment or additional carrier service is required, the customer may be responsible for any extra charges imposed by the carrier.

Shipping Insurance

Shipping insurance may be available depending on the carrier, product value, destination and selected shipping method.

Customers may request information about insurance options before placing an order.

If the customer declines available insurance or chooses a transport method that does not include coverage, IxoTech Technologies may not be responsible for losses, theft or damage during transit, except where required by applicable law.

Damaged Packages or Shipping Issues

If a product arrives damaged, the customer must contact IxoTech Technologies as soon as possible at ixotech@ixotechtechnologies.com.

Please include:

Order number.
Full name.
Email address used for the order.
Photos or videos of the damaged item.
Photos of the outer packaging.
Photos of any shipping labels.
A detailed description of the issue.
Any carrier report or delivery note, if available.

Customers should keep all original packaging, boxes, labels, accessories and packing materials until the issue has been reviewed.

Submitting a shipping damage report does not automatically guarantee a refund, replacement or return approval. Each case will be reviewed based on product condition, carrier responsibility, insurance coverage, supplier terms, available evidence and applicable law.

Failed Delivery, Refused Delivery or Returned Packages

If a package is refused, undeliverable, returned to sender, abandoned or not picked up by the customer, the customer may be responsible for any additional shipping, storage, return, re-delivery, carrier or administrative charges.

Refunds are not guaranteed for refused, abandoned, returned or failed deliveries when the issue is caused by incorrect customer information, failure to coordinate delivery, refusal to pay customs charges, refusal to pay carrier charges or failure to pick up the package.

Any solution will be reviewed on a case-by-case basis according to carrier terms, product condition, shipping costs and applicable law.

Special Handling for Technology Products

Some technology products may require special handling, stronger packaging, additional protection, insurance, signature confirmation or specific shipping arrangements.

This may apply to desktops, workstations, servers, monitors, printers, laptops, components, high-value electronics, fragile equipment or heavy equipment.

Customers should contact IxoTech Technologies before purchasing if they have specific delivery, packaging, insurance or transport requirements.

No Guaranteed Delivery Date

Any delivery date provided by IxoTech Technologies, a carrier or a transport company is an estimate only.

IxoTech Technologies does not guarantee delivery dates unless expressly confirmed in writing and supported by the selected carrier service.

IxoTech Technologies is not responsible for losses, missed deadlines, business interruption, lost opportunities or other damages caused by delivery delays.

Contact Information

For international shipping questions, customs and duties questions, business quotes, carrier coordination, tracking support or delivery issues, please contact us:

Email: ixotech@ixotechtechnologies.com
WhatsApp: +51 977 503 769
Website: ixotechtechnologies.com